5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing quality control procedures.
Security guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether they do their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine whether the protector organization is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In most cases they probably are, but it’s important to employ a system of verification and quality control to make sure that problems connected with the deficiency of doing these jobs don’t start to occur.
In this guide we’ll talk five (5) easy actions to improving your safety guard service and attaining what you picture as your perfect office security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and inquire does it look decent.
Additionally, is the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to display whether the protector is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it gives you a chance to request another guard if you feel it is essential.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double bank?
Determine the answer to each of these questions and be certain they match what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is one of the main factors of good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel their work isn’t significant and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re in your property. These tracking systems permit the security guard business to track the log and time the action of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety as you are not there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to make sure they understand their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop problems with your existing security guard business.